Viewing entries tagged
Open Bureau

Sparking collaboration between government and small businesses

DOITTlogo.png

The New York City Department of Information Technology & Telecom (DoITT) works to establish a new open government paradigm and make customer-to-government interactions more transparent and accessible employing cutting-edge tools, partnerships, and innovations.

Challenged by the difficulty of engaging individuals and small businesses to work with the City on technology projects, DoITT created an initiative called “Speedy Procurement and Rapid Contracts” (NYC SPARK),

rayogram deigned the user-interface of NYC SPARK - connecting tech pros with cutting-edge tech projects. Built on the open source content management solution Drupal, NYC SPARK was designed to empower DoITT to (a) accelerate innovative small applications development projects Citywide (b) expand the pool of qualified application developers available to work on City projects (c) make it easier for individuals and small IT businesses to work with the City. NYC Spark aspires to enable job seekers to “Turn your passion into action, and help build NYC’s future.”

Serving 19 million New Yorkers

Serving 19 million New Yorkers

We New Yorkers count on 62 district senators to meet our needs state-wide. And today we expect to communicate with them via phone, e-mail, even social media networks to discuss everything from important statewide policy changes from mandatory preK to potholes. 

The New York State Senate’s “Open Senate” initiative is a series of award-winning technology solutions that seek to maximize the transparency and accessibility of legislative information for all New Yorkers, and provide new ways for citizens to participate in the legislative process.

The problem
The New York State Senate’s 62 senate offices were relying on a 20 year-old Mainframe-computer based Constituent Relationship Management (CRM) system to manage 15 million constituents.

The solution
rayogram
created a modern, web-based constituent relationship management (CRM) system on the open-source Drupal and CiviCRM software platforms to replace the New York State Senate's 20 year-old mainframe- computer based Constituent Relationship Management (CRM) system.

This CRM empowers senate staff to track registered voter’s complaints and comments delivered via phone, e-mail, Web forms and more. At the same time this information is consolidated into distinct constituent’s records, it is disseminated among the entire senate office’s staff for easier case management and quicker resolution of voter issues.

The reuse
The source code for this solution, branded Bluebird, has been made public and was reused and adapted by The Office of The Public Advocate of New York City. 

skills deployeddiscovery, stakeholder interviews, information architecture, copywriting, branding & logo design, UX design, UI design, database architecture, Drupal, HTML, CSS, SOLR, administrator training, ongoing support.